Client Care

Shipping & Returns

Enjoy free shipping on all US orders

Shipping

At Silhouette Rider, we strive to provide a seamless shipping experience. Below is everything you need to know about our shipping process, delivery times, and international orders.

Processing & delivery times

  • Order processing: orders are processed within 1–2 business days (excluding weekends and holidays).
  • Standard shipping: delivery typically takes 5–7 business days within the U.S.
  • Expedited shipping: available at checkout for faster delivery; estimated times are shown at checkout.
  • International shipping: delivery generally ranges from 7–14 business days, depending on destination and customs.

Processing times may be longer during peak seasons, holidays, or promotional periods.

Rates & duties

US orders ship free. Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer and are not included in our prices. If delivery is refused due to unpaid duties or fees, we are not responsible for return shipping costs and refunds will not be issued.

Order tracking

Once your order has shipped, you’ll receive an email with a tracking number. Please allow 24 hours for tracking updates to appear. Silhouette Rider is not responsible for shipping delays caused by carriers, weather, or customs. If your package is lost or stolen, please contact the carrier first within 30 days of the estimated delivery date, then reach out to us at support@silhouetterider.com.

Returns & Exchanges

If you’re having second thoughts, purchases made within 30 days can be returned or exchanged. Returns are made by mail. Please include a printout of your original order receipt with your order number stating whether you would like:

  • A refund — issued once we receive the item(s) to your original form of payment.
  • An exchange — we’ll email a gift card to the address used to place the order, unless otherwise indicated.

Please note:

  • Product must be unworn and unwashed, with all original tags attached and in original packaging, accompanied by proof of purchase.
  • Certain items are final sale and cannot be returned or exchanged, including gift cards and sale items.
  • Refunds are applied to the original form of payment, to a gift card, or in accordance with applicable local laws.

All returns are handled case by case and at Silhouette Rider’s discretion, including determining whether an item is unworn and unwashed. Refunds are processed within 30 calendar days of receiving notice of your return.

Questions

For any shipping- or return-related inquiries, contact us at support@silhouetterider.com.